Delivery Area
Products on this site can be shipped to most countries in Europe. However,It should be noted that Norway, Iceland, and Cyprus require a shipping fee of €100 per piece. If the shipping address is in Iceland, you need to contact us first by email: [email protected]. Due to the current sad events, we are unable to ship to Ukraine. We apologize for any inconvenience caused and thank you for your understanding.
Free Shipping Policy
• Delivery is free for orders over 60€ and any order can be delivered to most countries in Europe..
• Only Norway, Iceland, and Cyprus are required to pay a shipping fee of €100 per piece.
• If you still have questions or need to ship to other countries, please contact us for inquiries: [email protected]
• We also offer international express shipping for an additional fee if you want fast delivery. Please contact us at [email protected] if you need it.
The Shipping Process (in Working Days) Is as Follows:
• Delivery times = Process time (order preparation) + Shipping time
• Order preparation
Once your order information received, we will process the order:
The order preparation process typically takes between 1-14 working days. Please note that certain customized lamps may require additional time for preparation. Once your order has been shipped, you will receive a comprehensive shipping information email containing the tracking number and a link to the tracking website.
(1) Check the stock.
(2) Confirm whether the item in your order needs to be customized.
(3) Check your shipping address.
(4) Reconfirm whether the item in your order is eligible for our Shipping Policy.
(5) If everything is ready, your order will be shipped from our warehouse.
Please make sure you provide a detailed shipping address (Street Number is necessary). Otherwise, our customer service team will inform you of it. This will may delay shipment.
Once your order shipped, we will send you an e-mail containing a tracking number and query website.
Shipping Methods:
(1) Free Shipping:
• Carrier: EMS
• Cost: Free on orders over €60
• Process Time: 1-14 working days
• Shipping Time: 2-4 weeks (To most countries in Europesuch)
(2)Fast Shipping: only available to Norway, Iceland, Cyprus, Puerto Rico, Alaska, and Hawaii.
• Cost: €100 per piece
• Process Time: 1-2 Weeks
• Shipping Time: 5-7 days
• Carrier Availability by Destination:
Norway, Iceland, Cyprus: UPS / DHL Express
Puerto Rico, Alaska, Hawaii: UPS / DHL Express / FedEx
Please note: Please note that the provided information is intended for reference purposes only. Shipping times may vary across different regions within the same country. As part of our ongoing efforts to enhance our service, we are continuously seeking out new and improved carrier options to collaborate with.
Delivery Time
The delivery time we mentioned is only an estimate and mainly depends on the shipping time.
And the stock levels are indicated on our website based on stock levels that we receive either from our own or the manufacturers warehouse. Stock levels can change quickly. Even though we indicated In stock on our site, it doesn't mean that the product is actually in stock. By the time of order placement, the item may be sold.
Please do not schedule an electrician based on stock levels and delivery time indicated on our site. Only when the item arrives, the electrician should be scheduled.
Please note: Due to the bespoke production required for large furniture, your order is estimated to deliver in 6-8 weeks. Small furniture orders will be delivered within 2-4 weeks. If you have any questions, please contact us at [email protected].
Tariff
There will be tariffs when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%. If there is a tariff, we will be responsible for 20% of this amount. In most cases, the amount for customs duties is 0-€20 per piece.
If you are not sure about it, please contact us at [email protected]
Compensation for Late Delivery
If the goods are not delivered on time, we very much regret your delayed receipt of the goods and we will provide you with 10% of the order price of the delayed compensation of the goods. We will do our best to ensure that the goods arrive on time.
Q&A
How soon can I get my order?
• You can check the date you placed your order and refer to the relevant shipping time information.
• You can also track your order. For details, please see “How to track my order?”.
• Generally, your order will be delivered within two months (depending on your shipping address and the product you take). If not, contact our customer service team at [email protected] for updates.
How to track my order?
• You will receive an e-mail containing a tracking number once your order shipped.
• Click this link https://www.17track.net/en and then enter the tracking number.
• You can also contact our customer service team [email protected] for the latest logistics information.
Do you ship to my country?
We ship to most countries in Europe. If you are not sure whether we ship to your country, contact us at [email protected]
Due to the current saddening events, we are unable to ship to Ukraine. We apologize for any inconvenience and thank you for your understanding.
Will I be responsible for customs duties? If so, how much do they cost?
• The possibility of tariffs may will exist only when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%.
• If you do, we will be responsible for 20% of this amount.
• In the most cases, the amount for customs duties: 0-€20 per piece.
